---
title: "campaign.replied — Customer replied to a campaign"
locale: en
url: https://tlg.builera.app/en/docs/reference/events/campaign.replied
verified: 2026-10-24
app_version: "2.0"
generated: true
---

# campaign.replied — Customer replied to a campaign

The customer replied while in the campaign.

The customer replied while in the campaign.

Since web 1.0.0, worker —.

| Name | Value |
| --- | --- |
| Code | `campaign.replied` |
| Group | Campaigns |
| Status | Subscribable |
| Scope needed to receive it | `crm.read` |
| Tied to one account | Yes |
| Only the connection that caused it receives it | No |
| Filters that apply | `campaign_ids`, `conversation_ids`, `keywords` |
| Fields dropped in `thin` content mode | `campaign.name`, `reply_text` |
| Fields written by outside people (untrusted) | `reply_text` |

## JSON Schema

[https://tlg.builera.app/schemas/events/campaign.replied/2.json](https://tlg.builera.app/schemas/events/campaign.replied/2.json)

## Sample payload (exactly what `webhooks.test` sends)

```json
{
  "specversion": "1.0",
  "id": "evt_01JDOCSSAMPLE",
  "source": "https://tlg.builera.app/ws/07c2e5e1-c42f-4212-851b-c55b6dd7989d",
  "type": "campaign.replied",
  "time": "2026-10-21T13:45:00.123Z",
  "datacontenttype": "application/json",
  "dataschema": "https://tlg.builera.app/schemas/events/campaign.replied/2.json",
  "platform": "telegram",
  "workspaceid": "07c2e5e1-c42f-4212-851b-c55b6dd7989d",
  "accountid": "1a7d2c40-5b1e-4e7a-9d3f-6c2b8e1f0a11",
  "seq": "000000000000000",
  "schemaversion": "2",
  "correlationid": null,
  "causationid": null,
  "test": true,
  "replay": false,
  "data": {
    "campaign": {
      "id": "ca9d1e3f-5a7b-4c9d-8e1f-3a5b7c9d1e3f",
      "name": "Chào khách nhóm Shopee",
      "status": "running"
    },
    "person_id": "c41b7e2a-9d3c-4b1f-8e2a-7c5d3b1f9e08",
    "account": {
      "id": "1a7d2c40-5b1e-4e7a-9d3f-6c2b8e1f0a11",
      "label": "Sale 1",
      "username": "sale_demo_1",
      "tg_user_id": "100200300"
    },
    "conversation_id": "9f2e4b6a-1c3d-4e5f-8a9b-0c1d2e3f4a5b",
    "reply_text": "Có, gửi mình bảng giá nhé",
    "replied_at": "2026-10-21T13:45:00.123Z",
    "links": {
      "app": "https://tlg.builera.app/w/07c2e5e1-c42f-4212-851b-c55b6dd7989d/inbox?c=9f2e4b6a-1c3d-4e5f-8a9b-0c1d2e3f4a5b"
    },
    "untrusted_fields": [
      "reply_text"
    ]
  }
}
```