---
title: "Claim conversation"
locale: en
url: https://tlg.builera.app/en/docs/reference/rest/conversations.claim
verified: 2026-10-24
app_version: "2.0"
generated: true
---

# Claim conversation

Hold a chat so nobody else messages this person meanwhile: 30 minutes, renewed each time you send into it or claim it again (minutes above 30 are held 30); campaigns wait, other agents are refused, people see who holds it. Claim before handling a customer; for long-term ownership use assignment. force=true takes it from a person or another agent and needs the user's confirmation.

Hold a chat so nobody else messages this person meanwhile: 30 minutes, renewed each time you send into it or claim it again (minutes above 30 are held 30); campaigns wait, other agents are refused, people see who holds it. Claim before handling a customer; for long-term ownership use assignment. force=true takes it from a person or another agent and needs the user's confirmation.

## Overview

| Name | Value |
| --- | --- |
| Code | `conversations.claim` |
| Scope needed | `messages.send` |
| Risk | Write |
| May need confirmation | Yes |
| Runs as | Answers right away |
| Needs `Idempotency-Key` | No |
| Member roles allowed | `owner`, `manager`, `agent` |
| In the app | Inbox → Take over bar |

## Input fields

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `conversationId` | `uuid` | Yes |   |
| `minutes` | `integer` | No |   |
| `force` | `true/false` | No |   |

## Example request

```bash
curl -X POST https://tlg.builera.app/api/public/v2/ops/conversations.claim \
  -H "Authorization: Bearer $TELEGRAM_AUTO_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"conversationId":"00000000-0000-0000-0000-000000000000"}'
```

## Output fields (`data`)

| Field | Type | Required |
| --- | --- | --- |
| `ok` | `true` | Yes |
| `holder` | `object` | Yes |
| `label` | `text` | Yes |
| `until` | `text` | Yes |
| `displaced` | `null \| object` | Yes |

## Example answer

```json
{
  "data": {
    "ok": true,
    "holder": {
      "kind": "human",
      "id": "00000000-0000-4000-8000-000000000000"
    },
    "label": "text",
    "until": "text",
    "displaced": {
      "kind": "human",
      "id": "00000000-0000-4000-8000-000000000000"
    }
  }
}
```

## Using it over MCP

Tool `conversations_claim` is listed on the profiles: Real-time operations (`realtime`), Full (`full`). On other profiles, find it with `tools_search` and run it with `tools_run`.