---
title: "Add to a feedback ticket"
locale: en
url: https://tlg.builera.app/en/docs/reference/rest/feedback.append
verified: 2026-10-24
app_version: "2.0"
generated: true
---

# Add to a feedback ticket

Add information to a ticket filed by this connection: answer a support question, add a trace_id, or confirm a fix (a ticket waiting on you goes back to support). Set withdraw=true to close a ticket you filed by mistake. Same content rules as feedback_create.

Add information to a ticket filed by this connection: answer a support question, add a trace_id, or confirm a fix (a ticket waiting on you goes back to support). Set withdraw=true to close a ticket you filed by mistake. Same content rules as feedback_create.

## Overview

| Name | Value |
| --- | --- |
| Code | `feedback.append` |
| Scope needed | `feedback` |
| Risk | Write |
| May need confirmation | No |
| Runs as | Answers right away |
| Needs `Idempotency-Key` | Yes |
| Member roles allowed | `owner`, `manager`, `agent`, `viewer` |
| In the app | Settings → AI connections → AI feedback → ticket |

## Input fields

| Field | Type | Required | Description |
| --- | --- | --- | --- |
| `ticket_id` | `text` | Yes |   |
| `text` | `text` | Yes |   |
| `related_trace_ids` | `text[]` | No |   |
| `withdraw` | `true/false` | No |   |

## Example request

```bash
curl -X POST https://tlg.builera.app/api/public/v2/ops/feedback.append \
  -H "Authorization: Bearer $TELEGRAM_AUTO_API_KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: <unique key per operation>" \
  -d '{"ticket_id":"…","text":"…"}'
```

## Output fields (`data`)

| Field | Type | Required |
| --- | --- | --- |
| `ticket_id` | `text` | Yes |
| `status` | `"resolved" \| "new" \| "triaged" \| "planned" \| "in_progress" \| "waiting_on_reporter" \| "closed"` | Yes |
| `update_id` | `text` | Yes |
| `redactions` | `object[]` | Yes |
| `dropped_trace_ids` | `text[]` | Yes |

## Example answer

```json
{
  "data": {
    "ticket_id": "00000000-0000-4000-8000-000000000000",
    "status": "resolved",
    "update_id": "00000000-0000-4000-8000-000000000000",
    "redactions": [
      {
        "field": "text",
        "kind": "text",
        "count": 1
      }
    ],
    "dropped_trace_ids": [
      "text"
    ]
  }
}
```

## Using it over MCP

Tool `feedback_append` is listed on the profiles: Real-time operations (`realtime`), Automation setup (`setup`), Discover (`prospecting`), Reports (`reports`), Administration (`admin`), Full (`full`). On other profiles, find it with `tools_search` and run it with `tools_run`.