Reference

Claim conversation

Hold a chat so nobody else messages this person meanwhile: 30 minutes, renewed each time you send into it or claim it again (minutes above 30 are held 30); campaigns wait, other agents are refused, people see who holds it. Claim before handling a customer; for long-term ownership use assignment. force=true takes it from a person or another agent and needs the user's confirmation.

View MarkdownThis page is generated from the source code on every release.

Overview

Name	Value
Code	`conversations.claim`
Scope needed	`messages.send`
Risk	Write
May need confirmation	Yes
Runs as	Answers right away
Needs `Idempotency-Key`	No
Member roles allowed	`owner`, `manager`, `agent`
In the app	Inbox → Take over bar

Input fields

Field	Type	Required
`conversationId`	`uuid`	Yes
`minutes`	`integer`	No
`force`	`true/false`	No

Example request

curl -X POST https://tlg.builera.app/api/public/v2/ops/conversations.claim \
  -H "Authorization: Bearer $TELEGRAM_AUTO_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"conversationId":"00000000-0000-0000-0000-000000000000"}'

Output fields (`data`)

Field	Type	Required
`ok`	`true`	Yes
`holder`	`object`	Yes
`label`	`text`	Yes
`until`	`text`	Yes
`displaced`	`null \| object`	Yes

Example answer

{
  "data": {
    "ok": true,
    "holder": {
      "kind": "human",
      "id": "00000000-0000-4000-8000-000000000000"
    },
    "label": "text",
    "until": "text",
    "displaced": {
      "kind": "human",
      "id": "00000000-0000-4000-8000-000000000000"
    }
  }
}

Using it over MCP

Tool conversations_claim is listed on the profiles: Real-time operations (realtime), Full (full). On other profiles, find it with tools_search and run it with tools_run.

Claim conversation

#Overview

#Input fields

#Example request

#Output fields (data)

#Example answer