Reference

Add to a feedback ticket

Add information to a ticket filed by this connection: answer a support question, add a trace_id, or confirm a fix (a ticket waiting on you goes back to support). Set withdraw=true to close a ticket you filed by mistake. Same content rules as feedback_create.

View MarkdownThis page is generated from the source code on every release.

Overview

Name	Value
Code	`feedback.append`
Scope needed	`feedback`
Risk	Write
May need confirmation	No
Runs as	Answers right away
Needs `Idempotency-Key`	Yes
Member roles allowed	`owner`, `manager`, `agent`, `viewer`
In the app	Settings → AI connections → AI feedback → ticket

Input fields

Field	Type	Required
`ticket_id`	`text`	Yes
`text`	`text`	Yes
`related_trace_ids`	`text[]`	No
`withdraw`	`true/false`	No

Example request

curl -X POST https://tlg.builera.app/api/public/v2/ops/feedback.append \
  -H "Authorization: Bearer $TELEGRAM_AUTO_API_KEY" \
  -H "Content-Type: application/json" \
  -H "Idempotency-Key: <unique key per operation>" \
  -d '{"ticket_id":"…","text":"…"}'

Output fields (`data`)

Field	Type	Required
`ticket_id`	`text`	Yes
`status`	`"resolved" \| "new" \| "triaged" \| "planned" \| "in_progress" \| "waiting_on_reporter" \| "closed"`	Yes
`update_id`	`text`	Yes
`redactions`	`object[]`	Yes
`dropped_trace_ids`	`text[]`	Yes

Example answer

{
  "data": {
    "ticket_id": "00000000-0000-4000-8000-000000000000",
    "status": "resolved",
    "update_id": "00000000-0000-4000-8000-000000000000",
    "redactions": [
      {
        "field": "text",
        "kind": "text",
        "count": 1
      }
    ],
    "dropped_trace_ids": [
      "text"
    ]
  }
}

Using it over MCP

Tool feedback_append is listed on the profiles: Real-time operations (realtime), Automation setup (setup), Discover (prospecting), Reports (reports), Administration (admin), Full (full). On other profiles, find it with tools_search and run it with tools_run.

Add to a feedback ticket

#Overview

#Input fields

#Example request

#Output fields (data)

#Example answer